Privacy Policy & Terms

Privacy Policy

At Gideon's Appliance Repair, protecting your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

Information We Collect

When you contact us or request service, we may collect:

• Full Name
• Phone Number
• Email Address
• Service Address
• Appliance Information
• Photos you voluntarily provide
• Payment and billing information (processed securely through our payment providers)

Website Quote Form

When you send our quote form, we receive the details you enter and automatically record your IP address, browser type, and the date and time. We use them to answer your request, block spam, and keep a record of your consent if you agree to text messages. We keep quote requests for up to 24 months, then delete them.

Reviews on Our Website

Our home page shows reviews of our business from Google and Yelp. Our website gets the Google reviews about once a day through SerpApi, a service that reads them from Google Maps, and when the page loads, your browser loads the reviewers' profile pictures directly from Google. The Yelp reviews load directly from Yelp, which may also set cookies. Either way, Google or Yelp receives your IP address and browser details, and their privacy policies (Google, Yelp) apply to that information.

How We Use Your Information

We use your information to:

• Schedule appliance repair appointments
• Dispatch technicians
• Provide repair updates
• Send invoices and payment confirmations
• Process warranty claims
• Respond to customer support inquiries
• Improve our customer service

We only collect information necessary to provide our services.

Information Sharing

We do not sell, rent, or trade your personal information. Your information may only be shared when necessary with trusted service providers who help us operate our business (such as payment processors or scheduling software), or when required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access or disclosure.

Your Rights

You may request to:

• Update your information
• Correct inaccurate information
• Request deletion of your information where legally permitted
• Withdraw SMS consent

Terms & Conditions

By scheduling service with Gideon's Appliance Repair, you agree to these Terms & Conditions.

Appointment Scheduling

Appointments are scheduled based on technician availability. Arrival windows are estimates and may occasionally vary due to unforeseen circumstances.

Estimates

We give an estimate by phone before your appointment. After diagnosing the appliance, your technician confirms the repair price before starting any work. If other problems turn up during the repair, we explain them and ask before doing more.

Parts

Parts availability depends on manufacturer inventory. Estimated delivery dates are not guaranteed. OEM parts are used whenever available unless otherwise requested.

Warranty

Warranty coverage applies only to repairs performed by Gideon's Appliance Repair and covers the parts and labor specified on your invoice.

Warranty does not cover:

• Customer misuse
• Physical damage
• Power surges
• Improper installation
• Manufacturer defects unrelated to our repair
• Issues caused by unrelated component failures

Payments

Payment is due upon completion of service unless other billing arrangements have been approved.

Limitation of Liability

Gideon's Appliance Repair is not responsible for delays caused by manufacturers, shipping carriers, severe weather, utility interruptions, or circumstances beyond our reasonable control.